Email is still the #1 business communication channel. Inboxes with hundreds of emails per day burn time and slow response. AI can classify every email, route it to the right person, and reply directly to simple ones.
Inbox with 200+ emails/day where important things get lost
Emails routed manually between departments
Standard replies typed by hand dozens of times a day
Email leads lost between marketing and sales
Order status questions clogging the support team
Instead of grouping by sender, AI classifies by intent: new lead, order status, complaint, quote request, supplier invoice, other. Based on content, not just metadata.
Each email gets an urgency score: large customer complaint = high, spam quote = low, deadline pricing request = medium. The system orders the inbox by impact, not chronology.
New lead → Maria in sales. Order status → support bot. Supplier invoice → accounting. Serious complaint → CEO + support. Clear rules, executed automatically.
For ~40% of emails (status, pricing FAQ, basics), AI generates and sends the reply automatically. With a confidence threshold: if not sure, escalate.
For emails needing a human reply, the system prepares a personalized draft based on history with that customer. Operator edits and sends in 30 seconds, not 5 minutes.
Misrouted or rejected emails become training data. The model learns and classification gets sharper over time.
Build custom if you have multiple compartmentalized inboxes, deep CRM/ERP integration, or your industry needs specific terminology. For a small team with Gmail + 1-2 categories, off-the-shelf plugins (Front, Hiver) are enough.
Yes. Processing happens on encrypted APIs or on-premise if privacy requires. No emails are permanently stored on third-party servers.
For simple questions (status, FAQ, scheduling), yes — with 95%+ accuracy. For ambiguous cases, the system refuses and escalates to a human. Never full-auto without safeguards.
Yes. Modern models classify and reply fluently in any major language, including professional register. For specialized jargon (legal, medical), we train the model on your existing correspondence.
Practically unlimited. Typically we start with 5-10 main categories and add sub-categories as needed. Categories evolve with the business.
Thousands per day with no issues. The real limit is your provider's API quota (OpenAI, etc.), which is very high.
30 minutes, no pitch — we’ll tell you honestly if it’s worth automating.
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