Operations is the team that keeps the business standing every day — and the team most squeezed by repetitive work: orders to process, deliveries to track, stock to update, communications with dozens of suppliers and customers. Here's what to automate.
Orders manually entered from email, phone, WhatsApp
Poor visibility into stock across warehouses
Repetitive supplier communications (status, delays, returns)
Weekly reports stitched manually from multiple sources
Exceptions (late delivery, stock-out) handled reactively, not proactively
Order from email/WhatsApp/phone gets read with AI, mapped to SKUs, validated against stock, and entered into ERP. Operator confirms instead of typing.
All channels (store, marketplace, partners) see the same stock. No oversells, no order cancellations after the fact.
Order status, ETA, returns questions — answered automatically on WhatsApp/email. Only exceptions reach the operator.
System detects: delivery delayed > 24h, stock below minimum, supplier risk, unfulfilled order. Alert reaches owner before customer notices.
Delivery notes, invoices, shipping reports, quotes — generated from data and sent automatically. No manual templating.
Daily dashboard: orders, conversions, stock, deliveries, cost per order. For ops manager + leadership.
Build custom when you exceed 1000 orders/month, have multiple unsynced sales channels, or depend on industry-specific flows (maritime shipping, FMCG distribution, scheduled services). Standard ERPs don't always cover the nuance.
For a specific process (e.g. email order processing), 3-6 weeks. For end-to-end integration (orders → stock → delivery → invoicing), 8-16 weeks.
Yes. We work with ERPs from the early 2000s (SAP, custom systems). We use APIs where they exist, or RPA / authorized web scraping where they don't.
We set strict rules: orders above certain values, orders from new customers, orders for rare products → mandatory manual confirmation. Everything else flows automatically. Confidence threshold configured to your risk profile.
We build simple interfaces for them: order dashboard, pick list, phone scanning. They don't need to use the ERP directly if it's not friendly.
Varies. Typical: for an ops manager with 500-1000 orders/month, 60-100 hours/month freed up. Automation cost recovers in 3-6 months.
30 minutes, no pitch — we’ll tell you honestly if it’s worth automating.
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